Solution & Design Planning
This service allows us to address the analysis, discovery, planning of activities, reparation with an HLD (high-level design), design document and the LLD (low level design) design document. It is applicable to a multi-vendor and multi-technology environment.
Network & System Configuration
Our network and systems configuration services allow specialized configurations to be carried out remotely in different networks and/or systems. This is provided by specialists in various technological lines applicable to the needs of our customers.
Optimization
This product studies and presents network optimization plans based on the challenges for networks to perform well on implementing new services and technologies. An analysis document of the situation is delivered by specialists in various technologies, contemplating the optimization that must be carried out.
Specialized on Site Assistance
On-site specialized support is a necessity when interventions involve a lot of complexity, and it requires a highly trained professional which is why this service is provided by specialists in various lines of technology.
Consulting services
Our advice and consulting services include the analysis of the situation described by the client, presentation of a document with findings and recommended action plan to be deployed, based on several types of subservices well differentiated to support assertively every business challenge.
Competence Development Services (OJT)
The purpose of this product is to understand the client’s needs, develop their own abilities and apply them in the On-the-Job Training modality so that the customer understands the adequate applicability of the skills on a day-to-day basis.
Network Assessment Service:
Assessment of network performance bottlenecks with recommendations for optimization and more efficient investments.
Managed Network Service:
Proactive network monitoring and optimization focused on reliability, security, and high performance.
RSS: Remote Support Services
We provide support for reception, attention, troubleshooting, escalation and/or solution, in (5x8) or (7x24) with the fulfillment of the SLA’s. This service applies to cases of low, medium, and high priorities.
MIM: Major Incident Management
This service includes attention, escalation, and/or priority solutions for critical cases, with the SLAs fulfillment and the creation and delivery of RCA.
RIC: Remote Integration Center
This integration covers the request's analysis, remote integration of the manager and registration with a report of the completion in the customer’s management software.
RMA/RTF
In this service, we offer warranty management of units that benefits the client by solving failures in a brief time. Back-to-Back Supplier-Customer.
On Site Assistant Replacement
Under this On-Site Assistance service, technical personnel work on site with specific tasks such as Assembly and Disassembly of units, On-site repair, hardware configuration, technology changes, among others. This service also provides added value thanks to the supply and management spares for on-site assistance.
Spare Management
Our units are immediately available to deal with failures that arise in the client. We also have regional sub-warehouses where we minimize the delivery times of these units. Our highly experienced personnel guarantee the availability of spare parts with rotation analysis in each warehouse, resources for delivery of units on site with fulfillment of SLAs (Service Level Agreements).
Repair Management
In this service we offer units that are out of warranty with manufacturers repair, with provided guarantee and support of our brand, adding value to your business that wouldn't be noticed.
Warranty Management
The warranty management is a package where we manage the guarantee towards manufacturers with more flexible times.
Asset Management
With the scope of having control of installed bases in the client and spare parts assigned to the same project, as well as the control of changes to all installed units, this service offers assets control, installed references, installation date, changes made and reports that we build together with the customer.
